Refund policy

Returns

Because our products are personal-care items, opened or used products cannot be returned. Unopened and unused products may be eligible for return within 14 days of delivery.

 

Return Request

To request a return, email agunandagain@gmail.com within 14 days of delivery. Include your order number and the reason for the return. Items sent back without first contacting us may not be accepted.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at agunandagain@gmail.com. Include your order number and clear photos of the product and packaging so we can review the issue.

 

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

 

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow several business days for your bank or card provider to process the refund.

 

Questions

For questions about returns or refunds, contact us at agunandagain@gmail.com. Please allow 1–2 business days for a response.