FAQ

What makes Agun & Again different?
Agun & Again is built around simplicity. Our body butters are made with straightforward ingredients without unnecessary additives or preservatives.

 

Are your products suitable for all skin types?
Our body butters are made with simple ingredients and are designed for a variety of skin types. Because everyone’s skin is different, we recommend performing a small patch test before regular use, especially if you have sensitive skin.

 

How do I use the body butter?
Apply a small amount to clean, dry skin and massage until absorbed. Start with a little and add more as needed.

 

Can I use the body butter on my hair?
Yes. Our body butters may also be used on hair and scalp in small amounts. Start with a little to avoid using too much.

 

How should I store my body butter?
Keep the container tightly closed and store it in a cool, dry place away from direct sunlight and heat. Natural butters may soften or melt in warm temperatures, but this does not necessarily mean the product has gone bad.

 

How long does shipping take?
Orders are typically processed within 3–5 business days. Delivery time depends on the shipping method and destination. Tracking information will be emailed once the order ships.

 

Do you accept returns or offer refunds?
Because our products are personal-care items, opened or used products cannot be returned. Unopened and unused items may be eligible for return within 14 days of delivery. If your order arrives damaged, incorrect, or defective, contact us within 48 hours at agunandagain@gmail.com with your order number and photos.

 

How can I contact Agun & Again?
For questions about products, orders, shipping, or returns, email us at agunandagain@gmail.com. Please allow 1–2 business days for a response.